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Privacy Policy

Last Updated: September 2026

These privacy policies set out the terms in which MGPanel uses and protects the information that is provided by its users when using its website, its platform and its mobile application. MGPanel is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this privacy policy may change over time or be updated, so we encourage and emphasize that you continually review this page to ensure that you agree to such changes.

Information that is collected

Our website, platform, and mobile application may collect personal information such as: Name, contact information such as your email address, and demographic information. Likewise, when necessary, specific information may be required to process a payment or subscription.

Information Collected Automatically:

  • Device information: Hardware model, operating system, version, and unique identifiers.
  • Usage data: features you use, pages viewed, usage time, and engagement metrics.
  • Cookies and similar technologies: used for statistical analysis, to improve the experience and to personalize the service.

Mobile App Specific Permissions:

Our mobile app can request permissions such as:

  • Microphone (RECORD_AUDIO): used exclusively for the voice recognition function. Audio is processed locally and is not stored or transmitted to our servers.
  • Internet: necessary to synchronize data, updates, and use of online functionalities.

Use of Information Collected

Our website, platform and mobile application use the information in order to provide the best possible service, particularly to maintain a record of users, orders if applicable, and to improve our services. Emails may be sent periodically through our site with special offers, new services and other advertising information that we believe is relevant to you or that may provide you with a benefit, these emails will be sent to the address you provide and may be unsubscribed at any time.

MGPanel is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

MGPanel may store email addresses entered during attempts to access or register on the Platform, even if the User has not completed their registration, in order to provide assistance or information related to access to their account or the services available.
This data will be kept for a limited period and will not be used for commercial purposes or shared with third parties. The user may request at any time the deletion of such information by writing to [email protected]

Disclosure of Your Information:

We may share your information only in the following cases:

  • When required by law, court order, or legal process.
  • To protect the rights, property, or safety of MGPanel, its users, or third parties.
  • In merger, acquisition or sale of assets, ensuring that the information remains protected.
  • When the Client connects their own account to a third-party artificial intelligence assistant, as detailed in the "Connecting artificial intelligence agents" section.

Likewise, MGPanel may show examples of sites created on the platform to illustrate functionalities, without disclosing confidential information or personal data.

MGPanel does not sell or rent personal information to third parties for commercial purposes.

Data Security

We use technical and organizational security measures to protect personal information. However, no system is 100% secure, and the use of the platform implies acceptance of this risk.

MGPanel does not guarantee the absolute security of information transmitted over the Internet, and the user agrees to assume this risk at his own risk.

Cookies

A cookie refers to a file that is sent in order to request permission to be stored on your computer, when you accept this file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function of cookies is that with them websites can recognize you individually and therefore provide you with the best personalized service on their website.

Our website, platform and mobile application use cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. Although cookies help to provide a better service to the websites, they do not give access to information from your computer or from you, unless you want to do so and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to provide a better web service. You can also change the settings on your computer to decline cookies. If you decline, you may not be able to use some of our services.

Links to third parties

This website, platform and mobile application may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore are not responsible for the terms or privacy or protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so you may want to check them to confirm that you agree to them.

Connecting artificial intelligence agents

MGPanel allows the Client to connect their account to third-party artificial intelligence assistants — for example Claude (Anthropic), ChatGPT (OpenAI), Cursor or Gemini (Google) — through the MCP protocol and an access key that the Client generates and controls from their own panel.

This connection is always initiated by the Client, is optional, and can be revoked at any time from Settings → API, with immediate effect. While it is active, the connected assistant can read and modify the account's information within the per-module permissions the Client granted to that key.

What this connection involves: the account data the assistant accesses is transmitted to that assistant's provider in order to process the request. That data may include personal data belonging to the Client's own end customers — names, email addresses, phone numbers or other information stored in the CRM — when the request involves them. The provider's processing of that information is governed by their own privacy policies, over which MGPanel has no control.

The Client, as the controller of their end customers' data, is the one who decides whether to enable this connection and to what extent. We recommend granting each key only the modules it needs, and revoking it once it is no longer in use.

MGPanel does not transmit information to these providers on its own initiative: it only responds to the requests made by the assistant the Client has connected.

Programmatic access usage data

When an access key (API or AI connector) is used, MGPanel records the date and time of the last call, the originating IP address and the identifier of the program that made it. This information is shown to the account holder under Settings → API so that unauthorized use can be detected, and is retained for as long as the key exists.

MGPanel also counts the number of calls made by each account in order to apply the limits of the contracted plan.

Information for minors

MGPanel is not directed to children under the age of 13 and we do not knowingly collect information from children. If we discover that we have collected information from a minor, we will delete it immediately.

Control of your personal information

At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by email. If you have opted in to receive our newsletter or advertising, you can unsubscribe at any time.

The user may exercise their rights of access, rectification, cancellation, opposition, portability and limitation of the processing of their data by contacting us at [email protected]

Data retention after an account is cancelled

When an MGPanel user (the "Client") cancels their account, MGPanel will retain the associated access and information for a period of 90 days from the closing date, after which such information may be permanently deleted. Delivery of the site's code, content and additional settings during this period is subject to having an active plan, in accordance with the Terms and Conditions.

Personal data of the Client's end customers

As part of providing its services, MGPanel may store, on behalf of its Clients, personal data collected from people who interact with those Clients' websites (for example, through contact forms: names, email addresses or other contact information). With respect to this data, MGPanel acts as a data processor, while the Client acts as the data controller.

In accordance with the applicable personal data protection frameworks — including Law 81 of 2019 on the Protection of Personal Data of the Republic of Panama and, where applicable, the General Data Protection Regulation (GDPR) — any holder of this personal data (or the Client on their behalf) may request at any time the access, export or deletion of such information, without that request being conditional on the Client having an active plan. This guarantee is not a benefit of the contracted plan, but a right of the data subjects.

To exercise this right, you may write to [email protected] indicating the account or site involved and the specific data requested.

Changes to this policy

We may update this Privacy Policy at any time. The new version will be published on this site and in the Application with the date of last update.

Contact

If you have questions about this Privacy Policy, you can contact us at: [email protected]